Resource Manager

We’re a large and growing professional services firm that still feels like a community. We employ over 750 people across the UAE and experiencing exciting growth! We truly care about our colleagues, our clients, and the communities where we work and live.

You will play a critical role in ensuring that the right people are assigned to the right projects at the right time. Their work directly impacts project delivery, employee engagement, and overall business efficiency.

Let us paint a picture for you

Imagine being part of a team that puts “we before me”, where flexibility is a mindset, and where you trust your colleagues to have your back.

Imagine working for an organization that believes in the power of authenticity in everything that we do. Whether you're steering discussions in a client meeting, tackling your fear of heights at the top of the Burj Khalifa or ziplining across Jebel Jais – bring your true self to work. Be a part of a team driven by a purpose of shaping the world that we live in, based on trust and integrity in markets, dynamic businesses, and communities where businesses and people thrive.

Join us to expand your horizons, be inspired, face challenges, and most importantly, be yourself.

About the Internal Client Services Service Line         

The Internal Client Services (ICS) team is the backbone of our firm's operations, providing essential administrative and operational support to ensure the smooth and efficient functioning of all service lines and teams. We are dedicated to optimizing processes, managing internal client interactions, and coordinating, enabling the firm to deliver exceptional service and achieve its strategic goals. With a focus on high-quality execution and proactive problem-solving, the ICS team plays a crucial role in the overall success of the firm.

As a Resourcing Manager some of your responsibilities will include:

Staffing & Allocation:

• Match consultants or professionals to client projects based on skills, availability, and career goals
• Balance workloads across teams to avoid burnout or underutilization
• Resolve staffing conflicts and navigate escalations with the support of the business, proposing creative alternatives while understanding prioritization
• Acquiring and maintaining deep knowledge of clients and skills needs to support quality project execution
• Collaborate/engage with colleagues and the business to encourage resource sharing across all areas within the firm

Forecasting & Capacity Planning:

• Work with business leaders to forecast demand for resources based on pipeline and upcoming projects
• Identify gaps in capacity and / or skills and recommend hiring or contractor solutions
• Providing information to relevant colleagues for the monthly forecast process to include shortages/surpluses, headcount management, and opportunities to increase utilization

Utilisation Tracking:

• Monitor billable hours and utilization rates to ensure teams are meeting targets
• Provide reports and insights to leadership on resource performance

Talent Development Support:

• Collaborate with HR and Talent Acquisition to align staffing with career development plans
• Help identify stretch assignments or learning opportunities for team members
• Minimizing operational impact from employee turnover by implementing effective backfill strategies
• Partnering with People & Culture (P&C) teams to understand resource performance and collaborating with P&C to ensure scheduling decisions support development and growth of professional staff
• Serving as a point of contact for available team members within assigned coverage areas 
• Influencing retention through effective relationship management by understanding and aligning to employee preferences and career goals
• Participating in practice-wide strategic initiatives and projects in support of resource management strategy 

Stakeholder Collaboration

• Partner with project managers, department heads, and client leads to understand project needs
• Act as a liaison between delivery teams and leadership to resolve conflicts or bottlenecks.

System & Data Management

• Use resource management tools (like Retain, Mavenlink, or Float) to track availability and assignments
• Maintain accurate data on skills, certifications, and preferences
• Provide analysis around key metrics such as availability, utilization and open role status 
• Identify issues, trends and forecast vs. actual variances to drive operational excellence
• Maintain a steady pulse on resource shortages and surpluses in assigned coverage areas

Think you've got what it takes to be a Resourcing Manager? Like the color purple? Great. Here's a few more boxes we're also hoping you can tick:

• Bachelor’s degree in any field
• At least five years of experience in resource management and workforce planning within a professional services or consulting environment
• Proven track record of matching resources to projects based on skills, availability, and business priorities
• Experience with capacity planning, forecasting, and managing competing demands
• Hands-on experience with resource management tools (e.g., Retain, Float, Mavenlink, Kimble, SAP, or similar)
• Strong experience working with senior leaders, project managers, and HR to align staffing with business goals
• Ability to influence and negotiate resource decisions across departments, manage upwards and drive results
• Comfortable with reporting and analytics, including utilization tracking, headcount planning, and scenario Familiarity with matrix organizations and multi-disciplinary teams
• modelling
• Excellent communication and interpersonal skills
• Ability to work collaboratively with diverse teams and stakeholders
• Detail-oriented with strong organizational skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)